Return Policy

 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging and include all its accessories.  It must be reset and any personal information needs to be removed, including passwords and activation accounts.  We can’t refund you if the device still has an activation account!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the leasing company will be notified to proceed with the refund.

Upon receiving your return, it will be inspected and evaluated. If we deem the device is not defective but instead is damaged you will be notified and a refund will not be issued. Password locked device, and, or iCloud locked device will not be eligible for refund and will be returned to the device’s owner at its own cost

 

Only regular priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective or damaged. Please inspect your order upon receiving it and contact us immediately (24hrs).

 

Please note that returns will need to be sent to the following address:  Phonecrib, 4622 Hollywood Blvd, Hollywood FL 33021.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In the event the return is due to a defect or incompatibility, you will be reimbursed for the shipping. If you are returning more expensive items, you may consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Non-returnable items:

• Tempered glass
• Smartphone case
• Consumables such as cables and wires
• Gift cards

 

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