FREQUENTLY ASKED QUESTIONS
Most orders ship within 1-2 business days, some products may be on backorder and be delayed longer. We are experiencing some delays due to COVID-19 but thank you in advance for your patience! Once your order ships, you will receive an email and/or SMS with tracking information
Local (Palm & Broward) orders are eligible for same day delivery but certain restrictions apply. Please contact us prior to placing an order if you need or desire same day delivery
Most orders are shipped the same day during business hours (Monday to Friday, 9:00AM to 6:00PM EST) only..
Due to the impact of the Covid-19 and the mandates in place, please expect 3 days for standard shipping plus 2-3 business days for processing
You will automatically be emailed tracking information when your order ships. If the tracking page shows no activity, please allow 24 hours for the carrier to update the tracking status. Free shipping is limited to products shipping to the 48 contiguous United States.
Free ground shipping is included in the price. Expedited shipping costs extra, please contact us for more details and rates.
We offer flexible Lease To Own Program payment options through Progressive. Buy now pay later , no credit needed
The process is quick and easy just enter a few pieces of information for a real-time decision. You will know up front what you’ll owe, with no hidden fees or surprises. you will receive an email to gain access to your convenient customer portal where you will be able to see your balance and set up your reoccurring payments and for Affirm you will be able to choose your payments when pre-qualifying. Checking your eligibility won’t affect your credit score on either Affirm or Acima Credit.
You can be approved for items valued at $100 to $5,000.
General Information for Online Purchases
- All products include a 12 month limited hardware warranty starting on the date the product is delivered. Please keep all packaging.
- Customers can contact our Customer Service team by filling out our contact form.
- For security reasons, we are unable to change shipping addresses for any reason.
- Upgrades for Online Purchases
- Upgrades may only be requested within seven (7) days of delivery. Customer is responsible for a $49.99 upgrade fee along with price difference and shipping.
- Returns for Online Purchases
- Returns may only be requested within seven (7) days of delivery. We’ll issue a refund less original shipping upon return and inspection.
- Refunds are processed within three (3) business days of return. Alternatively, a store credit can be requested by customers planning to order a replacement.
- If a defect, not related to any of the exclusions, is detected after 6 months (180) days of delivery, the customer is responsible for return shipping.
- We will attempt to repair the issue; if non-repairable we will issue either an exact replacement or a store credit equaling the full price of the product at the present time.
- Service is normally completed within seven (14) business days of delivery.
- Consumable parts such as batteries and media drives are not covered by our warranties.
- Products that have suffered damage (e.g., abuse, accidents, misuse, liquid damage) are not eligible for return or service. Phonecrib reserves the right to inspect any returned devices for warranty.
- Software issues, including missing or altered user data, are not covered under our warranties.
- Third-party diagnostic or repair fees will not be reimbursed.
- Factory sealed products are subject to a 15% restocking fee once opened, if returned.